Waypoint Mortgages Limited is a Licensed Financial Advice Provider, issued by the Financial Markets Authority (FMA) to provide financial advice services. Our Financial Services Provider Number is: FSP1010137.
Our contact details are:
Address: Level 1, 20 Augustus Terrace, Parnell, Auckland, New Zealand
Telephone: 021 953550
Email: matt@waypointmortgages.co.nz
Website: waypoint mortgages.co.nz
We provide financial advice on Mortgage Products and Consumer Credit Contracts.
We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.
We engage financial advisers to provide financial advice on the following financial products:
Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only from the following providers (also known as lenders):
We do not provide advice in respect of the following products:
You will need to consult appropriate specialists if you would like advice on a, b, c or d above.
In the majority of cases, we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission. This particularly applies to loans arranged with banks.
Certain non-bank lenders do not pay commissions, so a fee is charged on settlement only.
If you decide not to act on our advice, then we may charge you an hourly fee of $300 for the services performed. This will be based on the time it has taken to prepare the advice.
We may also charge a fee for the financial advice service provided to a client where a client repays a residential home loan within three years from the date it is drawn down. This is known as clawback.
We will invoice you for this fee and it will be payable on the 20th of the month following the month the clawback or fee is charged. Details of how to make payment will be included on the invoice.
Waypoint Mortgages and The Kiwi Adviser Network (KAN) will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.
Our advisers get remunerated by taking drawings from the company.
From time to time, various product providers (described previously) may also reward us and/or KAN for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:-
If you are not satisfied with my service you can make a complaint through the following methods:
Once we receive a complaint, we follow an internal procedure to ensure we address the issue. Our process will:
If you are not satisfied with how we addressed or resolved your complaint, you can contact the Financial Services Complaints Ltd. They are an independent dispute resolution service that costs you nothing to use and will help us resolve any disagreements or finalise outstanding complaints. Their contact details are:
Financial Services Complaints Limited
PO Box 5967
Wellington 6140
0800 347 257
04 472 3725
complaints@fscl.org.nz
info@fscl.org.nz
If the complaint is not referred to FSCL within 3 months, FSCL will be unable to consider the complaint. FSCL may extend the period from 3 months to 6 months in exceptional circumstances, such as a recent death of a family member, serious health issues, or significant incapacity.
